Luis Fernandes

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Activity overview

Latest activity by Luis Fernandes
  • Luis Fernandes created an article,

    Gathering and Submitting Troubleshooting Logs for Kerio Products

    Overview When you face an error and report it to the product support team, you should attach the support information that helps to troubleshoot the issue. This article explains the process of gath...

  • Luis Fernandes created an article,

    Removing Appliances from MyKerio

    Overview Administrators can remove appliances from MyKerio directly or in the administration interface of Kerio Connect, Kerio Control, or Kerio Operator. This article covers the steps to remove ap...

  • Luis Fernandes created an article,

    Reset MyKerio Account Password

    Overview Use this article to reset the MyKerio account password, if the account password is wrong.   Process Go to Click Forgot password. Type your email address in the...

  • Luis Fernandes created an article,

    Troubleshooting Issues with Receiving Emails via MyKerio Notification Service

    Overview MyKerio notification service includes a local email blacklist to temporary suspend sending emails to recipients with a history of bounce messages. The blacklist blocks each invalid email a...

  • Luis Fernandes created an article,

    Disabling Email Notifications From MyKerio

    Overview This article will describe the steps to disable email notifications for MyKerio. By default, MyKerio sends email notifications when: An appliance in MyKerio goes online or offline; MyKeri...