MyKerio Support

Customer Support

⚠️ Please note that logging requests in the MyKerio portal has been disabled, since MyKerio is being sunset.

If you need to log a ticket for your other Kerio products, you can use the Kerio Connect Support and Kerio Control Support portals.

If you are facing issues with your MyKerio account during the migration to AppManager, you can log a request in the GFI AppManager Support Portal for assistance and we will be happy to help!

Removing Appliances from MyKerio

Disabling Email Notifications From MyKerio

Managing Users in MyKerio Organizations

Reset MyKerio Account Password

Adding, Managing and Switching Between Organizations in MyKerio

Resetting / Disabling Two-Step Verification in MyKerio

Viewing the Login/Logout History in MyKerio Using Access Audit

Troubleshooting Issues with Receiving Emails via MyKerio Notification Service

Appliance Status in MyKerio

Defining Shared IP Address Groups in MyKerio

Gathering and Submitting Troubleshooting Logs for Kerio Products

GFI Account and License Management

Unable to Access the GFI Training Portal

Editing Account Details

GFI Partner Not For Resale (NFR) Subscription Information

Requesting a New Customer Trial License Key

Converting GFI License to Unlimited

See More

Viewing Open Tickets in the GFI Support Portal

Accessing the GFI Support Portal From the GFI Accounts Portal

How to use "Forgot my password" link in the GFI Support Portal

Logging in to the GFI Support Portal

Creating Account on GFI Support Portal

Opening a New GFI Support Ticket

Cannot Reset Your Password for the GFI Accounts Portal When Using the Reset Password Link

Changing Customer Login Details in the GFI Accounts Portal

Resetting Your Password to Log Into the GFI Accounts Portal

Logging into the GFI Accounts Portal

Editing a User in the GFI Accounts Portal

Change Primary User or Account Details Account In the GFI Accounts Portal

Removing a User in the GFI Accounts Portal

How to Remove Group Membership From a User

Group Membership in the GFI Accounts Portal and Retrieving Licensing Information

How to Add a User in the GFI Accounts Portal

Finding Authorized GFI Resellers and Distributors

Contacting GFI Sales

Unable to Renew Your GFI License

Customer Impersonation done by GFI Support Agents

GFI Licensing Related Issues

Account Information Not Correct in License or Subscription

Unable to Activate a Product in GFI Unlimited Subscription

Upgrading License Keys for GFI Products

Unable to View Customer's License From Reseller Account in the GFI Accounts Portal

How to Access the GFI Training Portal

Combining Information from Multiple Accounts into One in the GFI Accounts Portal